Max Gatica | Web Designer & Graphic Designer

Language

UniDos BEMP

UniDos BEMP (Back-End Management Portal) is an internal platform designed to provide a complete view of UniDos user metrics, allowing administrators to monitor various key performance indicators such as user segmentation, demographics, login frequency and reward redemption, among other functionalities.

CATEGORY

UX UI Design

CLIENT

Spaces, Usa

YEAR

2024

WEBSITE

Overview

UniDos BEMP is an internal platform designed to provide comprehensive insights into UniDos user metrics. It enables administrators to monitor various key performance indicators, including user segmentation, demographic data, login frequencies, and the redemption of rewards. Additionally, the portal facilitates the verification of user-submitted information and offers a support chat feature to assist users effectively. By centralizing these functionalities, UniDos BEMP enhances decision-making processes and operational efficiency, ensuring a consistent and secure user experience across the platform.

Real-Time Monitoring of User Metrics.

Efficient Data Verification.

Integrated User Support.

Optimization of Operational Efficiency.

Challenge

As a UX/UI designer, the main challenge in developing UniDos BEMP was creating an intuitive and user-friendly interface that allows internal colleagues to easily understand and manage the platform’s various sections and functionalities. The goal was to ensure a seamless user experience, despite the complexity of the data and processes being handled.

— User-Centered Design: Understanding the needs and workflows of internal users to create an interface that aligns with their expectations and supports their daily tasks.

— Clear Information Hierarchy: Structuring and presenting large volumes of data in an organized way to facilitate quick interpretation and informed decision-making.

— Intuitive Navigation: Developing a navigation system that enables users to move effortlessly between different modules and features without confusion.

— Visual and Functional Consistency: Maintaining consistency across visual elements and interactions to reduce the learning curve and enhance operational efficiency.

Results

The implementation of UniDos BEMP has led to significant improvements in managing and analyzing user data within the UniDos platform. Key achievements include:

Enhanced Data Accessibility: Administrators can now access real-time user metrics, such as demographic information and login frequencies, facilitating timely and informed decision-making.

Data Accessibility: Administrators can now access real-time user metrics, such as demographic information and login frequencies, facilitating timely and informed decision-making.

Improved Data Verification Processes: The platform streamlines the validation of user-submitted information, ensuring data integrity and reducing the likelihood of errors.

Efficient Support System: The integrated support chat feature enables prompt assistance, leading to increased user satisfaction and swift resolution of issues.

Operational Efficiency: By centralizing various functionalities, UniDos BEMP reduces administrative workload, allowing staff to focus on strategic initiatives and enhancing overall productivity.

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